HELP DESK INFORMATION
The Information Technology Help Desk provides assistance to users with problems or questions related to campus computers, networks, phone systems, and LETU services such as courses.letu.edu (LETU’s online courses platform), MyLETU, Office365, and others. The LETU IT Help Desk is not able to provide support for personal computers or non-LETU owned systems/services.
- Knowledge Base: Check out 100s of articles to help yourself with technology questions: http://wiki.letu.edu.
- Email: Requests for support can be sent via email to email@example.com.
- Phone: Call IT at 903-233-3500 or toll-free at 866-TEC-LETU. Help is available to midnight most every day (exact hours listed here: wiki.letu.edu/x/YQKSAQ)
- Website: The Information Technology website is available at www.letu.edu/it and Twitter feed @LETUIT. Website contains detailed info about technology at LeTourneau University. Self-Service help, discounts, knowledge base, FAQs, support resources, instructional references, news, project information, policies, and staff contact information.
LetNet accounts provide students access to LetNet resources using the same user name and password used to access the MyLETU Portal (my.letu.edu) during the application process. If you forget your password or are unable to login, you can recover a new password by going to the MyLETU portal and clicking the “Forgot My Password” link.
Courses.letu.edu (LETU’s online courses platform) is an online extension of LETU courses. Every student attending LeTourneau University is automatically enrolled into course sites according to their registered schedule. Students use their LetNet account to access courses.letu.edu.
FILE SHARING AND P2P
LeTourneau University has put together information regarding your responsibility as a student concerning File Sharing and Peer-to-Peer (P2P) networks. Please review this information and look for the link on using Legal Alternatives to ensure you are following not only LeTourneau policy but Federal Guidelines. Review all of this information as well as a tutorial by going to www.letu.edu/filesharing. In addition, be sure you understand the policy for copyright violations available on this web site.
Every student attending LeTourneau University is automatically assigned a LeTourneau E-mail account. Every student is responsible for reading their email on a regular basis and will be held accountable for official University communication sent through electronic mail, voicemail, and campus mail. Information about email services may be found at wiki.letu.edu/x/HIBcAQ
LETU CAMPUS NETWORK ACCESS
Wired Ethernet jacks are available for residential students in each residence room. Wireless access is available to all students and is available in all residential, academic, and other areas around campus. More information on Wireless can be found at wiki.letu.edu/display/itkb/Wireless
BUZZ APP, HOME PAGE, MYLETU WEB PORTAL, AND CALENDAR
The LETU Buzz app is the central source of information for students: http://www.letu.edu/_Student-Life/LETUBuzz.html. Students can find on this page https://www.letu.edu/student.jsp a list of links and resources. The MyLETU web portal provides access to specific information such as online course registration (my.letu.edu).
Four general-purpose computing centers containing Windows computers are available in Longview Hall. Software available in the labs includes Microsoft Office, Web browsers, and other software required for specific courses. See How to Contact IT in our Knowledge Base for current computing center hours. Help Desk technicians are available for in-person assistance in the Longview Hall Computing Center during the evenings and weekends. Special purpose labs are in the Glaske Center, the Education Center, and the Abbott Aviation Center. In addition, computers are available for students in the Margaret Estes Library.
Every student has access to the full Microsoft Office Suite software at http://o365.letu.edu to be used online or installed on laptops, desktops and mobile devices. Additionally, items like OneDrive (which includes one terabyte of space), Planner and other tools are available at no charge.http://o365.letu.edu to be used online or installed on laptops, desktops and mobile devices. Additionally, items like OneDrive (which includes one terabyte of space), Planner and other tools are available at no charge.
Recommendations for technology purchases and resources for preparing to use technology at LETU can be found at IT’s Move-In Guide. This guide can be found on the IT home page at https://www.letu.edu/administrative/infotech/resources/movein/index.html.
TECHNOLOGY GUIDELINES AND POLICIES
As in any organization, policies are designed to allow smooth operation of resources and facilities especially when we work with each other and share so many resources. Students are responsible for following University policies governing technology usages. These are policies 6.1 - 6.10 published at www.letu.edu/policy. For more information also see IT’s Policy and Guidelines webpage (http://www.letu.edu/administrative/infotech/resources/policies) and Selected University Policy | #5 Media Restrictions ). These policies have various actions attached to them when violated. These come in three different levels:
Violations that IT will investigate and collaborate with Student Life to determine the best course of action. Green violations include:
- Any interference with the primary purpose of our network for academic pursuits (listed under Acceptable use)
- Connecting equipment not permitted by the Technology Policy and Guidelines to a ResNet jack
- Not maintaining an antivirus solution on your computer
These are significant violations. Disconnection from the network and/or deactivation of LetNet account may occur without prior warning if necessary to identify and address Orange violations. Orange violations include:
- Connecting another network to LetNet (whether through VPN or network hardware)
- Extending access to or impersonating the LetNet network; including running a wireless access point on campus (connected to LetNet or not)
- Using “mass mailings” to address large quantities of LetNet users via email
These are critical violations and/or major security threats. Disconnection from the network and/or deactivation of LetNet account are likely to occur immediately and without prior notice to identify and address. Red violations include:
- Possessing, distributing, or otherwise making available network information, personal infomatin, or illegal material as defined in the guidelines
- Attempting to circumvent existing LetNet security or network management measures or the spirit of such measures; including things such as using static IP addresses, MAC spoofing, configuring network protocol settings to circumvent policy, etc.
- Sharing your LetNet account information or using the LetNet account information of another LETU user
- Undue use of network resources which is unusually intense and/or disruptive
These lists are for ease of reference and not all-inclusive. Please consult the policies in their entirity as linked above.