HELP DESK INFORMATION
The Information Technology Help Desk provides assistance to users with problems or questions related to campus computers, networks, phone systems, and LETU services such as MyLETU Courses (LETU’s online courses platform), MyFiles, Webmail, and others.
- Knowledge Base: Check out 100s of articles to help yourself with technology questions: http://wiki.letu.edu.
- Email: Requests for support can be sent via email to email@example.com.
- Phone: Call IT at 903-233-3500 or toll-free at 866-TEC-LETU. Help is available to midnight most every day (exact hours listed here: https://wiki.letu.edu/display/itkb/How%20to%20contact%20IT)
- Website: The Information Technology website is available at www.letu.edu/it and Twitter feed @LETUIT. Website contains detailed info about technology at LeTourneau University. Live Chat, Self Service help, discounts, knowledge base, FAQs, support resources, instructional references, news, project information, policies, and staff contact information.
LetNet accounts provide students access to LetNet resources using the same user name and password used to access the MyLETU Portal (https://my.letu.edu) during the application process. If you forget your password or are unable to login, you can recover a new password by going to the MyLETU portal and clicking the “Forgot Password?” link.
MyLETU Courses (LETU’s online courses platform) is an online extension of LeTourneau University courses. Every student attending LeTourneau University is automatically enrolled into course sites according to their registered schedule. Students use their LetNet account to access MyLETU Courses at https://courses.letu.edu.
FILE SHARING AND P2P
LeTourneau University has put together information regarding your responsibility as a student concerning File Sharing and Peer-to-Peer (P2P) networks. Please review this information and look for the link on using Legal Alternatives to ensure you are following not only LeTourneau policy but Federal Guidelines. Review all of this information as well as a tutorial by going to www.letu.edu/filesharing. In addition, be sure you understand the policy for copyright violations available on this web site.
Every student attending LeTourneau University is automatically assigned a LeTourneau E-mail account. Information about email services may be found by selecting “Email/Antispam” from within the “Services” category at the IT website. Please note: every student is responsible for reading their email on a regular basis and will be held accountable for official University communication sent through electronic mail, voicemail, and campus mail.
LETU CAMPUS NETWORK ACCESS
Wired Ethernet jacks are available for residential student in each residence room. Wireless access is available to all students and is available in all residential, academic, and other areas around campus. Please select “Wireless” under the “Services” category for more information.
BUZZ APP, HOME PAGE, MYLETU WEB PORTAL, AND CALENDAR
The LETU Buzz app is the central source of information for students. Look here for more info. The LETU Home page provides an up-to-date list of happenings on campus. Additionally, this page http://www.letu.edu/opencms/opencms/student.jsp has a list of links and resources for students. The MyLETU web portal provides access to specific information such as online course registration and change of information forms (my.letu.edu).
Four general-purpose computing centers containing Windows computers are available in Longview Hall. Software available in the labs includes Microsoft Office, Web browsers, and other software required for specific courses. See How to Contact IT in our Knowledge Base for current computing center hours. Help Desk technicians are available for in-person assistance in the Longview Hall Computing Center during the evenings and weekends. Special purpose labs are located in the Glaske Center, the Education Center, and the Abbott Aviation Center. In addition, computers are available for students in the Margaret Estes Library.
Recommendations for technology purchases and resources for preparing to use technology at LETU can be found at IT’s Move-In Guide. This guide can be found on the IT home page at http://www.letu.edu/it/resources/movein/.
TECHNOLOGY GUIDELINES AND POLICIES
As in any organization, policies are designed to allow smooth operation of resources and facilities especially when we work with each other and share so many resources. The most up-to-date polices are found on the Technology Guidelines and Policies webpage (http://www.letu.edu/it/resources/policies) and are also available as a link from the main Informational Technology homepage. These policies have various actions attached to them when violated. These come in three different levels:
These are areas that we will investigate and collaborate with Student Life to determine the best course of action. Any fine or discipline will be determined on a case-by-case basis.
These violations are significant and will have a moderate fine attached to them. Disconnection from the network and/or deactivation of LetNet account may occur without prior warning if necessary to identify and address Orange violations.
These are critical violations and/or major security threats. Fines and discipline will be assessed for any breach of the policy. Disconnection from the network and/or deactivation of LetNet account may occur without prior warning if necessary to identify and address Red violations.
The guidelines below are for ease of reference and not all-inclusive. The main policy link above remains the authoritative reference for any additional policies not listed below. Based on the policy, these levels are as follows:
- Any interference with the primary purpose of our network for academic pursuits (listed under Acceptable use)
- Connecting equipment not permitted by the Technology Policy and Guidelines to a ResNet jack
- Not maintaining an antivirus solution on your computer
- The presence of server services intended for access from outside LETU’s network
- Running a wireless access point of any kind on campus (whether connected to LetNet or not)
- Connecting another network to LetNet (whether through VPN or network hardware)
- Extending access to or impersonating the LetNet network
- Remote controlling a computer outside of the guidelines listed
- Using an administrative Ethernet jack or other wired network jack outside a residence hall for a personal computer
- Using a LetNet service to communicate with another individual when that individual has asked not to be communicated with
- Using “mass mailings” to address large quantities of LetNet users via email
- Possessing, distributing, or otherwise making available illegal material as defined in the guidelines
- Attempting to circumvent existing LetNet security or network management measures or the spirit of such measures as defined in the guidelines and policies
- Sharing your LetNet account information or using the LetNet account information of another LETU user
- Use of tools on the LetNet network that provide packet sniffing, spoofing, port or service scanning or indexing
- The presence of any administrative service as defined by the Acceptable Use for Technology Systems Policy
- Undue use of network resources which is unusually intense and/or disruptive
- Using LetNet to acquire or distribute personal information which you do not have the right to possess
- Gathering user information into a database or information store of any kind
- Configuring network protocol settings (including DHCP, TCP settings, etc) in ways designed to violate the spirit of LetNet guidelines and policy
- Using a static IP address
- Mac address spoofing or tampering